Terms & Conditions
ESSENTIAL INFORMATION AND CONDITIONS OF BOOKING
LATE BOOKINGS
You may book your holiday at any time - right up to the day of departure. No extra fees are charged for late bookings. Urgent tickets may be collected from our offices, or (at extra cost) despatched by Datapost/Red Star or collected on departure.
CANCELLATION CHARGES
Cancellations made more than 56 days prior to departure: deposits forfeited and insurance premiums held. 56-43 days: 25% of the holiday cost or £100 (whichever is the greater) plus insurance premiums. 42-15 days: 50% of the holiday cost plus insurance. 14-8 days: 75% of the holiday cost plus insurance. Within 7 days of the departure, on the departure date or after the holiday has commenced: all holiday costs forfeited, including insurance premiums. Any client choosing to leave their hotel before the end of their holiday will receive no refund for unused accommodation. In the unlikely event that a hotel, airline, aircraft type or destination airport is altered we shall advise clients immediately. Such an alteration will not be accepted as grounds for cancelling a holiday, un less the amendment is of a material nature. Flights arranged through most airlines are non-refundable once confirmed .
ALTERATIONS
Rates on request, but a major alteration may be treated as a cancellation.
TRANSFER OF BOOKINGS
If you are unavoidably prevented from proceeding with your holiday you may, after giving at least 21 days' notice, transfer the booking to another person/s. We shall make a charge for administrative costs and any cancellation charges imposed by our suppliers arising from the transfer.
CONTRACT POINT
A binding contract (subject to the jurisdiction of English courts) will come into force between us at the time we send out our confirmation invoice, and until then we shall be under no liability to you whatsoever. If we are unable to accept your booking we shall return your deposit within 28 days.
INSURANCE
You must be covered for insurance. Our arrangement, available only to UK residents, is insured by Primary Insurance Ltd, a member of the General Insurance Standards Council. Benefits include (but are not limited to) Cancellation & Curtailment up to £5,000, Medical and other expenses up to £5,000,000, Personal Accident up to £20,000, Personal Belongings up to £1,500 (no single article or valuab les insured above £300), Personal Money up to £500 (cash limit £250), Personal Public Liability £2,000,000.24 hour worldwide medical assistance is provided by Assistance International Ltd. Full details of the cover provided and an important notice about the terms, conditions and exclusions of the policy will be sent to you with your booking confirmation, please study these carefully to be sure the cover provided is suitable for you needs, a 14 day money back guarantee is included if you are not satisfied with the cover and have not already travelled or made a claim. This insurance does not cover claims arising from any pre-existing medical conditions un less declared to and accepted by the insurer.
PRICE
Whilst we reserve the right to alter prices for new bookings at any time, we do guarantee that there will be no surcharges once a reservation has been confirmed by Avianova Ltd. Only government action (eg an increase in airport taxes) may affect this guarantee. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and amendment charges. If this means paying more than 10% of the holiday price, you will be entitled to cancel with a full refund of all money paid except for any insurance premiums, provided you let us know within 14 days of invoice date.
HEALTH
No special health restrictions apply to EC passport holders. Citizens from other nationalities should consult their appropriate embassy.
PASSPORTS & VISAS
Passports are required for all passengers (allow at least 6 months if applying for a new passport). Visas are not required for EU Citizens. Clients from other countries may require a visa - check with the appropriate passport office.
HELP US TO HELP YOU
If you have a complaint whilst abroad, you must advise us immediately. Wewill try to resolve any problems on the spot. If you still remain issatisfied, please write to us within 28 days of your return to the UK.
LIABILITY
We undertake to provide reasonable standards of product and service. We accept liability for proven negligence, deficiencies or omissions caused by our employees, overseas agents, sub-contractors and suppliers, and will pay reasonable compensation to any affected clients accordingly. Within reason, and at our discretion, initial legal assistance is also offered to clients who, through misadventure, suffer illness, personal injury or death whilst on holiday abroad. Air or sea travel liability is limited to our obligations covered by international conventions. The responsibility of IATA Airlines regarding the tours in this brochure is limited to the carriage of passengers and their baggage, in accordance with the Conditions of Carriage of the participating airlines. If you purchase an excursion while you are on your holiday your contract is with the local company, and we accept no liability whatsoever for any problem that may arise during or after such excursions.
GROUPS AND CONFERENCES
Special rates are available; apply for details.
TRAVEL DELAY
We are unable to accept responsibility for expenses incurred due to travel delay (but see our insurance details).
CHILD REDUCTIONS
Children aged up to 12 years sharing parent's room qualify for a 10% reduction.
TYPES OF AIRCRAFT
Types of aircraft used by scheduled airlines vary and are subject to change without notice.
ARBITRATION
Disputes arising out of, or in connection with, this contract which cannot be amicably settled, may be referred to arbitration under a special scheme which, are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.
|
